Privacy Policy

1. Introduction

Our Commitment to Privacy Positive Change (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely, fairly, and transparently. This Privacy Policy explains how we collect, use, store, protect, and share your personal information in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable data protection laws. This policy applies to all users of our website, service users, participants, supporters, donors, volunteers, partners, employees, trustees, and anyone who interacts with Positive Change.

2. Organisation Information

Organisation Name: Positive Change Registered Charity Number: 1210631 Telephone: 07821 770 580 Website: www.Positive-Change.org

3. The Information We Collect

• Personal Information
• Service User Information
• Volunteer Information
• Donor Information
• Event and Programme Information
• Employment and Trustee Information
• Website Information

4. How We Collect Your Information

Website contact forms, registrations, referrals, enrolments, volunteer applications, donation forms, correspondence, surveys, social media interactions, analytics and cookies.

5. How We Use Your Information

• Deliver services and programmes
• Manage registrations and bookings
• Respond to enquiries
• Manage volunteers
• Process donations
• Maintain records
• Improve services and website
• Meet legal obligations

6. Lawful Basis for Processing

Consent, Contract, Legal Obligation, Legitimate Interests and Vital Interests.

7. Data Protection Principles

Lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality and accountability.

8. Sharing Your Information

We never sell personal information. Information may be shared where necessary with service partners, advisers, authorities, safeguarding agencies and technology providers.

9. Data Retention

Information is retained only as long as necessary and then securely deleted.

10. Security of Your Information

Access controls, technical security, physical security and business continuity measures are implemented.

11. Data Breaches

Incidents are investigated, risks reduced, ICO notified where required, and affected individuals informed when necessary.

12. Your Rights

Access, Rectification, Erasure, Restriction, Data Portability, Objection and rights related to automated decision-making.

13. Marketing Communications

You may unsubscribe or withdraw consent at any time.

14. Cookies

We use essential and analytics cookies and provide consent controls.

15. Safeguarding and Special Category Data

Where required, health, disability, accessibility and safeguarding information may be processed lawfully.

16. Complaints

You may contact the ICO if you are dissatisfied with how your data is handled.

17. Changes to This Policy

Updates may be published from time to time.

18. Contact Us

Please contact Positive Change with any privacy-related questions.